Luky9 Privacy Policy — Your Data,
Our Responsibilities

1Introduction & Scope

Luky9 ("we", "us", "platform") is an internationally licensed online gaming platform. We understand that sharing your personal information online is a significant decision. This Privacy Policy ("Policy") is written to make that decision straightforward and transparent.

This Policy applies to the luky9.bet website, the Luky9 mobile app, Live Chat support, and any other digital platform associated with Luky9. By using our services, you are agreeing to this Privacy Policy.

The core principle of Luky9's Privacy Policy is simple: your information is used solely to serve you — nothing more. Our Terms & Conditions and Responsible Gaming Together with our policy, this document forms a complete data protection framework.

2What Information We Collect

Luky9 only collects the information necessary to provide you with a safe and seamless experience. The details are outlined below:

Information provided at the time of registration

• Full Name (as per National ID)
• Date of birth (for age verification)
• Email address and mobile number
• Current Address
• Preferred currency and language

Information Provided for KYC Verification

• Copy of National ID (NID) or Passport
• Proof of address (utility bill or bank statement)
• Proof of payment method ownership
• Selfie photo when required

Automatically Collected Information

3Purpose of Data Use

Luky9 uses your information only for specific, defined purposes — never beyond them. Each purpose is clearly outlined below:

• Account management: Registration, login, password reset, and profile updates
• Identity Verification (KYC): Verifying age and identity in compliance with international gaming license requirements
• Financial transactions: Managing the deposit process, withdrawals, and transaction history
• Customer support: Fast resolution of your questions, complaints, and issues
• Fraud prevention: Detection of multiple accounts, bonus abuse, and suspicious activity
• Legal Obligation: Compliance with anti-money laundering laws and regulatory requirements
• Service Improvement: Improving platform performance and user experience
• Promotional communications: Promotional and bonus notifications sent only with your consent

4Data Sharing Policy

Luky9 never sells your personal information. However, there are limited circumstances where sharing data with third parties may be necessary:

When Your Information May Be Shared

• Payment processors: Minimum required information shared with bKash, Nagad, or your bank to process deposits and withdrawals
• KYC verification services: Licensed Third-Party Identity Verification Providers
• Legal Authorities: Upon a court order or official request from a regulatory authority
• Security specialists: For system audits only — never personal data

When sharing data with third parties, we always enforce contractual obligations — they may only use your information for the specified purpose. All entities contracted with Luky9 are required to comply with international data protection standards.

5Cookies & Tracking Technologies

The Luky9 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help recognize you on your next visit.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

6Security Measures

Luky9 applies industry-leading standards to protect your data. Our security framework operates on multiple layers:

• 256-bit SSL/TLS Encryption: All data transfers via encrypted channels
• Two-Factor Authentication (2FA): An extra layer of security at login
• Firewall & DDoS Protection: Prevention of unauthorized access and attacks
• Encrypted database: All data stored on our servers is encrypted
• Regular penetration testing: Regular security audits conducted by independent third-party experts
• 24/7 Security Monitoring: Real-time system monitoring
• Staff training: All staff are trained on data protection policies

7Data Retention Period

Luky9 does not retain your data longer than necessary. Each category of information has a defined retention period:

Once the retention period expires, data is securely deleted or anonymized.

8Your Data Rights

As a Luky9 member, you have fundamental rights over your personal data. We fully respect each of these rights:

To exercise any of these rights, email us at support@luky9.bet. We typically respond within 30 days.

9Minor Protection

Luky9 is strictly an adults-only (18+) platform. We place the highest priority on protecting minors.

• Date of birth verification is mandatory at registration — users under 18 cannot create an account
• Age is re-verified during the KYC process
• We do not knowingly collect or store any information from individuals under the age of 18
• If a minor's account is identified, it is immediately suspended and all associated data is deleted
• Parents can contact us directly to report any suspected accounts

10Policy Changes & Updates

This Privacy Policy may be updated from time to time due to business changes, legal requirements, or technical improvements.

• Any changes will be reflected in the updated "Last Updated" date at the top of this page
• Advance notice will be sent to your registered email for any significant changes
• Continued use of our services after any changes constitutes your acceptance of the updated policy
• Previous versions are available upon request

We recommend visiting this page regularly to stay informed about any updates or changes.

11Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated team:

• Email: support@luky9.bet
• Response Time: Typically within 1–3 business days
• Data Access / Deletion Request: Processed within 30 days
• Live Chat Support: Help Center Available on page